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1. Definitions

For the purposes of this Limited Warranty, the following definitions apply:

"Original Purchaser" means an individual or entity who purchases the Product directly from Woolify or an authorized retailer of Woolify with the intent to use the Product for personal, residential consumer use and not for commercial or industrial use, and not with the intent to resell the Product.

"Authorized Retailer" means Woolify as the direct seller through its official sales channels, including woolify.com, the official Woolify Amazon storefront, the official Woolify Etsy shop, and any other sales channel where Woolify is the seller of record. An individual or entity that purchases the Product from whatever source with the intent to resell the Product is an unauthorized reseller ("Unauthorized Reseller"). Products purchased from Unauthorized Resellers, third-party resellers, secondhand sellers, or auction sites are not covered under this warranty.

"Product" means the Woolify Merino Wool Mattress Topper covered by this warranty.

"Registry Number" means the unique product identifier located on the mattress law tag, attached on the Product.

2. Warranty Coverage

Woolify warrants to the Original Purchaser that the Product will be free from defects in materials and workmanship for a period of five (5) years from the original date of purchase ("Warranty Period"). This warranty is valid only in connection with the original purchase of new Products from Woolify as the seller of record through its authorized sales channels.

This is a limited warranty. It does not guarantee satisfaction with the feel, comfort, firmness level, or personal preference of the Product. This warranty covers only manufacturing defects as described in Section 3 below. Products purchased from Unauthorized Resellers are not eligible for warranty coverage.

3. What Is Covered

This warranty covers the following manufacturing defects that occur under normal, residential use during the Warranty Period:

• Defective stitching or seam separation that occurs under normal use
• Abnormal clumping, bunching, or shifting of the wool filling that is not attributable to normal wear
• Tearing or splitting of the cover fabric under normal use conditions
• Visible indentation or body impression greater than one (1) inch that is not caused by an inadequate or unsupportive mattress foundation
• Any other defect in materials or workmanship that significantly impairs the intended function of the Product

4. What Is Not Covered

This warranty does not cover the following:

• Normal wear and tear, including gradual changes in appearance over time
• Comfort or firmness preferences, or any subjective dissatisfaction with the feel of the Product
• Physical damage caused by misuse, abuse, accident, or negligence, including but not limited to burns, cuts, tears, punctures, or liquid damage
• Stains, soiling, odors, or damage caused by failure to use a protective cover or sheet
• Damage resulting from improper handling, storage, or cleaning methods not in accordance with the care instructions provided
• Damage caused by use on an improper foundation.
• Use in any commercial, institutional, or hospitality setting, including but not limited to hotels, motels, short-term rental properties (Airbnb, VRBO, etc.), dormitories, hospitals, or similar environments
• Products purchased from unauthorized sellers, secondhand sellers, or auction sites
• Products with removed, altered, or illegible labels or tags
• Damage caused by exposure to extreme temperatures, direct sunlight, or excessive moisture

5. Warranty Remedy

If a valid manufacturing defect is confirmed during the Warranty Period, Woolify will, at its sole discretion, repair or replace the defective Product. The decision to repair or replace will be made by Woolify during the inspection.

Important notes regarding the warranty remedy:

• Replacement Products may be new or reconditioned to meet Woolify's quality standards.
• Replacement Products may differ in color, design, or model from the original Product if the original is no longer available.
• The warranty on any repaired or replacement Product will expire on the original Warranty Period end date and will not be renewed or extended.
• Woolify reserves the right to offer a comparable product of equal or greater value if the original Product has been discontinued.

6. How to Make a Warranty Claim

What You Will Need

Before filing a warranty claim, please have the following information ready:

• Proof of Purchase: A copy of your original purchase receipt, order confirmation email, or invoice showing the date of purchase and the seller of record.
• Registry Number: Located on the mattress law tag, stitched to the side of the mattress topper. This unique identifier is required to verify your Product and process your claim.

How to File

To initiate a warranty claim, please follow these steps:

1. Contact our warranty support team at support@iwoolify.com or through the contact form at iwoolify.com/warranty. Provide your full name, order number, date of purchase, and Registry Number.
2. Submit clear photographs or video of the defect, along with a photo of the mattress law tag showing the Registry Number and your original proof of purchase.
3. Our team will review your claim and respond within five (5) business days. If the claim is preliminarily approved, Woolify will provide a prepaid return shipping label and return instructions.
4. Ship the Product back to Woolify using the provided label. The Product must be clean and free of stains, odors, and debris. Products returned in unsanitary condition may be denied due to safety hazard.
5. Upon receipt and inspection, Woolify will confirm the defect and proceed with the repair or replacement. You will be notified of the outcome within ten (10) business days of receiving the returned Product.

Please note: Proof of purchase and Registry Number are required for all warranty claims. Claims submitted without this information will not be processed.

7. Eligibility and Conditions

• This warranty is valid only for the Original Purchaser as defined in Section 1 and is non-transferable.
• The Product must have been purchased directly from Woolify as the seller of record through an authorized sales channel.
• The Product must have been used for its intended residential purpose on a proper mattress and bed frame or foundation.
• The care instructions provided with the Product must have been followed.
• Woolify reserves the right to request return of the Product for inspection before approving any warranty claim.
• Woolify reserves the right to deny any claim where evidence suggests the defect was caused by misuse, abuse, or conditions not covered under this warranty.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Woolify's liability under this warranty is limited exclusively to the repair or replacement of the defective Product. In no event shall Woolify be liable for any incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of profits, or personal injury, arising from the use or inability to use the Product.

9. Disclaimer of Other Warranties

Except for the express limited warranty set forth herein, Woolify makes no other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Some states or jurisdictions do not allow limitations on implied warranties, so the above limitation may not apply to you.

10. State-Specific Rights

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state (or jurisdiction to jurisdiction). Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. To the extent any provision of this warranty is prohibited by applicable law, it shall be ineffective only to the extent of such prohibition without invalidating the remainder of this warranty.

11. Contact Information

For warranty claims, questions, or concerns, please reach out to us:

Company:	Woolify (Kai 1453 LLC)
Email:	support@iwoolify.com
Website:	iwoolify.com/pages/warranty

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